This policy was last modified on 18/10/2023
This Privacy Statement is made on behalf of The Ride Guide (A project of Destination Southern NSW) and all references to ‘we’, ‘us’ or ‘our’ in this statement are references to The Ride Guide (A project of Destination Southern NSW).
Protecting your information is important
We understand the importance you attach to information that identifies you (your ‘personal information’) and wants to help you protect it. We want you to be able to deal with us in full confidence that your personal information will only be dealt with by us in the ways we have described to you and that it will be held securely.
This Privacy Statement tells you how we collect information when you visit this site, what we do with that information and how you can gain access to personal information held by us.
Collection of Information through the Website
We collect information about you each time you come to any part of the web site. We also collect information regarding the last site you visited before coming to the web site. This information is collected for statistical analysis to continually improve the services and web site and no attempt is made by us to identify the user. This information is also used to remarket to website visitors through the Google Ads Display Network.
What information we collect about you and what we do with it
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To administer a contest, promotion, survey, or other site feature
- To send periodic emails
- To advertise our services and products to you through the Google Ads Display network and/or the Facebook Ads network, using remarketing. This may be facilitated using a Pixel (or related tool provided by the network) to anonymously connect our website to their platform, or via providing the network with an encrypted identifier.
The email address you provide may be used to send you information and updates pertaining to your enquiry, in addition to receiving occasional news, updates or service information, etc. If you subscribe to receive updates from us, your email address may be used to provide relevant advertising to you.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
When you send a message to The Ride Guide
If you submit information to us either using an electronic form or application or by sending an email, we collect that information and use it for the purposes for which you have provided it. For example, if you send us an email requesting information on one of the The Ride Guide services, we will use the information to respond to your enquiry. Your details will not be used to add to a general mailing list or to advertise to you, without your prior consent.
What is a Cookie and what are they used for?
A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file can be retrieved by our computer. Cookies are used for several purposes. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use cookies to serve ads to past website visitors, based on their past visits to our site. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Website visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings. These service providers include Google Analytics, Pingdom and Hotjar. Each service provides its own Privacy Policy in relation to how its cookies are used.
Analytics
Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
To improve the user experience of this website and help ensure that our content is relevant, we use Fullstory and Hotjar to provide anonymised information about how you use our site. This includes the pages you look at and how the mouse interacts with the page. More information can be found on the FullStory website – external and Hotjar website – external. You can opt out of Hotjar directly here. You can opt out of Fullstory here.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
We also use interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information. We receive aggregated statistics about the number of people who share the content on our website.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Access to Your Personal Information
You may request details of the personal information that The Ride Guide holds about you, by writing or contacting us at any time. We will not deny you access to any personal information following a request for access without providing you with a reason for such a denial. We rely on the accuracy of the information you provide to us. If you think that we hold information about you that is incorrect in any way, or out of date, or you simply want to notify us of something new, please send us an email at richard.everson@dsnsw.com.au indicating that your information is incorrect.
Updating your Personal Information
If you are aware that any of your personal information is inaccurate, incomplete, or out-of-date following a request for access, or because your circumstances have changed, please inform us so that we can update your records. We will not refuse to make a correction without providing you with a reason for the refusal. If we refuse to make a correction, reasonable steps will be taken to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our website privacy policy.
Changes to our Privacy Statement
This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on this web site – we will not separately notify you of these changes.
Feedback
If you have any comments or suggestions regarding our web site or this privacy statement, please contact us here https://dsnsw.com.au/contact-us.
Enquiries
If you have any privacy or security concerns, please contact us here https://dsnsw.com.au/contact-us.
Company Details
The Ride Guide
PO Box 1025, Goulburn 2580, NSW Australia
